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Change Manager

5 - 8 YearsMumbai, Mumbai Suburbs, Navi Mumbai

Posted: 13 days ago

Job Description

JD of Change Manager

Undertakes management of changes, ensuring that they are logged, progressed, updated/authorized and actioned/resolved within the scope of the Service Level
Agreement, ensuring that all necessary parties are informed and involved in the process. Prepares reports on statistical information
Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt
Ensure that all changes are managed as planned within the timescales agreed with the change requester
Ensure agreed Request for Change (RFC) are entered correctly in the Change Control System
Organize Change Advisory Board Meetings (CAB), ensure agenda is issued to stakeholders
Review, monitor and communicate the progress and final outcome of changes to all relevant parties
Ensure a back-out plan is in evidence and has been considered within the overall implementation plan to minimize impact to service availability
Ensure that full approval is granted prior to implementing changes
Ensure change related documentation is completed and updated
Reject impractical RFCs
Take personal control of Emergency Changes
Chair Post Implementation Review meetings
Manage follow-up actions identified from post implementation reviews
Create and distribute daily, weekly and adhoc reports
Establish credibility with the business, delivery teams and 3rd party suppliers
Understand the business and the impact of changes you manage on their environment

Service Excellence
Prioritizing of own work to meet internal/external deadlines;
Problem identification and resolution analysis.

Qualification
Graduate level or demonstrable equivalent
Expect major part of experience in IT Infrastructure, with emphasis on operational management
Clear commitment to Service Management Framework approach to IT Infrastructure management essential. Previous experience strongly desirable
ITIL certified
Have Interpersonal and Communication skills
A self-starter
Possess good judgment
Work well with teams
Excellent English communication, both verbal and written
Experience in dealing with technical and non-technical teams
Strong analytical thinker
Demonstrate and ownership mentality
Ability to update existing and create new process documentation and training materials
Remain calm under pressure
Excellent Presentation Skills
Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills
Experience in handling escalations in a timely and effective manner
Experienced in managing multiple urgent tasks when considering business impact



Salary: Not Disclosed by Recruiter
Industry: Banking / Financial Services / Broking
Functional Area: IT Software - Network Administration, Security
Role Category: System Design/Implementation/ERP/CRM
Role: Outside Technical Consultant
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

India Infoline Limited
IIFL Holdings Limited (NSE: IIFL, BSE: IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs. Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distribution, investment banking, institutional equities, realty services through its various subsidiaries. IIFL Holdings with a consolidated net-worth of Rs.28,248 million as at half-year ended September 30, 2015, has global presence with offices in London, New York, Houston, Geneva, Hong Kong, Dubai, Singapore and Mauritius. Our well-entrenched network of close to 2,500 business locations is spread over 850+ towns and cities in India.
View Contact Details+
Contact Details

Recruiter Name:Nikhita Srivastava

Contact Company:India Infoline Limited

Email :audrey.pinheiro@iifl.com

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