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Customer Service Executive

1 - 4 YearsGurgaon

Posted: 26 days ago

Job Description

Job brief

We are looking for a Customer service executive that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner for home loan product

Follow communication scripts when handling different topics

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Describe Home loans and respond to questions

Take customer to sales process

Requirements

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Good objection handling skill

Min qualification - Graduate

Salary: INR 1,50,000 - 3,00,000 P.A.
Industry: Banking / Financial Services / Broking
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile



PG - Post Graduation Not Required
Doctorate - Doctorate Not Required

Company Profile

India Infoline Limited
IIFL Holdings Limited (NSE: IIFL, BSE: IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs. Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distribution, investment banking, institutional equities, realty services through its various subsidiaries. IIFL Holdings with a consolidated net-worth of Rs.28,248 million as at half-year ended September 30, 2015, has global presence with offices in London, New York, Houston, Geneva, Hong Kong, Dubai, Singapore and Mauritius. Our well-entrenched network of close to 2,500 business locations is spread over 850+ towns and cities in India.
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Contact Details

Recruiter Name:Srishti Chogtu

Contact Company:India Infoline Limited

Telephone:91-124-4754613

Email :srishti.chogtu@iifl.com

Address :Plot No. 98, Phase - IV

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