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Customer Service Manager | Virar

2 - 5 YearsMumbai Suburbs

Posted: 8 days ago

Job Description

1. Servicing walk-in customers in branch. Resolving customer's queries/disputes related to Home loan within TAT.
2. Co-ordinating with internal teams, following up on various requests raised by the customers and providing end to end resolution.
3. Providing Home loan related statements/payment schedule etc.
4. Accepting Part payments/EMI payments from customers and uploading the same in system.
5. Retaining customers who visit branch for foreclosure of loan.
6. Verifying the list of documents and handing over original property papers to customers post closure of loan.
7. Retrieval and re-submission of Share Certificate post name transfer of customer.
8. Raising Zoho tickets/tasks, maintaining MIS, scanning and filing customer's documents/request letters.
8. Following up on pending PMAY subsidy cases for resolution.
9. Promoting digitalisation by educating customers about services available on IIFL app

Grade - Assistant Manager
Location - Virar
Females Only

Salary: INR 1,00,000 - 3,50,000 P.A.
Industry: Banking / Financial Services / Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Assistant Manager/Manager-(NonTechnical)
Employment Type: Permanent Job, Full Time

Company Profile

IIFL Securities Limited
IIFL Holdings Limited (NSE: IIFL, BSE: IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs. Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distribution, investment banking, institutional equities, realty services through its various subsidiaries. IIFL Holdings with a consolidated net-worth of Rs.28,248 million as at half-year ended September 30, 2015, has global presence with offices in London, New York, Houston, Geneva, Hong Kong, Dubai, Singapore and Mauritius. Our well-entrenched network of close to 2,500 business locations is spread over 850+ towns and cities in India.
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Contact Details

Recruiter Name:Divya Pawar

Contact Company:IIFL Securities Limited