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Customer Service Officer | Thane

0 - 3 YearsThane

Posted: 8 days ago

Job Description

1. Professionally handle incoming calls
2. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
3. Ability to utilize and navigate multiple systems simultaneously
4. Be dependable and meet all attendance requirements
5. Resolve customer issues via one call resolution guidelines and/or escalated process
6. Meet or exceed company and client performance metrics
7. Maintain a balance between company policy and client benefit in decision making

Salary: Not Disclosed by Recruiter
Industry: Banking / Financial Services / Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Telecalling/Telemarketing Executive
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

IIFL Securities Limited
IIFL Holdings Limited (NSE: IIFL, BSE: IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs. Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distribution, investment banking, institutional equities, realty services through its various subsidiaries. IIFL Holdings with a consolidated net-worth of Rs.28,248 million as at half-year ended September 30, 2015, has global presence with offices in London, New York, Houston, Geneva, Hong Kong, Dubai, Singapore and Mauritius. Our well-entrenched network of close to 2,500 business locations is spread over 850+ towns and cities in India.
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Contact Details

Recruiter Name:Divya Pawar

Contact Company:IIFL Securities Limited

Telephone:02241035127