JD for Tools specialist
Minimum of 8 years with Hands-on experience on implementation and
management of one or more ITSM and ITAM, not limited to Incident
Management, Problem Management, Change Management, Knowledge
Management, Asset Management & CMDB
Knowledge of Application UI Configuration, Workflow Configuration.
Development of required integration components (SSO, LDAP, etc.).
Provide implementation schedule, resolutions to technical issues and general
advice as technical consultant.
Work with client to understand Business requirements and propose an
appropriate solution which can demonstrate business value and help achieve
Install and update core software, interfaces, database
Identify and resolve issues related to implementation of product.
Plan, record and document solutions to common and difficult problems.
Learn, implement and teach best practices for implementation and
configuration of the product.
Collaborate with Engineering to improve implementation and configuration of
Should have advance knowledge of Patch Management for Windows, Linux
and Third-party application.
Excellent knowledge of scripting (Shell Scripting, Batch Scripting, Python
scripting etc.), which will automate customer requirement & save time.
Should have knowledge of API integration with monitoring, chatbot, voice bot,
Predictive analysis and selfheal Application.
Excellent communication and presentation skills.
Good analytical and troubleshooting skills.
Salary: Not Disclosed by Recruiter
Industry: Banking / Financial Services / Broking
Functional Area: IT Software - Middleware
Role Category: Programming & Design
Role: Team Lead/Technical Lead
Employment Type: Permanent Job, Full Time