Greetings from IIFL !!
Position: Team Leader - Outbond Sales
Location: Thane - Wagle Estate Thane
Qualification: Min Graduate & Above
Experience: 3-4 years Online Sales Experience of which 2+ years of Team Handling Experience.
- Comfortable working on a Sales Target
- Maintain client relationship and provide them best service.
- Excellent Communication Interpersonal skills & Convincing Skill.
- Fluent English, mailing, calling, chatting, other communication*
- To ensure quality parameters are met and TAT to respond to the customer is maintained
- Responsible for collating Margins on account & Selling Mutual Funds
- To escalate all CRMs that have not been closed within TAT or have been closed inadequately
- To ensure that the defined productivity targets on service levels, call handling time, quality parameters are met consistently
- To ensure zero defect processing of all customer requests
- To ensure complete and accurate resolution within the defined TATs.
- To ensure process compliance as per the set Audit and Service Quality guidelines
- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience.
1. Excellent Communication, Interpersonal, Convincing & Selling Skills.
2. Languages known - English, Hindi & Marathi
3. Basic Share Market & Mutual Fund is mandatory
Key parameter for screening:
Aggressive / sales oriented candidates
Mutual Fund knowledge is MUST.
Interested Candidate can mail resume on email@example.com
Salary: INR 3,00,000 - 5,00,000 PA.
Industry: Banking / Financial Services / Broking
Functional Area: Sales, Retail, Business Development
Role Category: Sales Support
Role: Telesales/Telemarketing Executive/Officer
Employment Type: Full Time, Permanent