Your resume has been shortlisted for the profile of a Client Servicing Associate at India Infoline Ltd.
Comfortable working on a Sales Target
Maintain client relationship and provide them best service.
Excellent Communication Interpersonal skills & Convincing Skill.
Fluent English, mailing, calling, chatting, other communication*
To ensure quality parameters are met and TAT to respond to the customer is maintained
Log CRM against other units wherever internal resolution is not possible and coordination for quick resolution
To escalate all CRMs that have not been closed within TAT or have been closed inadequately
To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
To ensure zero defect processing of all customer requests
To ensure complete and accurate resolution within the defined TATs.
To ensure process compliance as per the set Audit and Service Quality guidelines
Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience.
Job Specification: (should contain qualification requirement, experience background, any specific certification)
Graduate/Post Graduate or MBA/PGDM
Aggressive and confident individuals with strong client relationships
Good communication and presentation skills are a prerequisite
Self driven, target oriented individuals preferred
AMFI/NCFM/NSIM certified preferred
Salary: INR 50,000 - 2,50,000 P.A.
Industry: Banking / Financial Services / Broking
Functional Area: Sales, Retail, Business Development
Role Category: Corporate
Role: Client Servicing/Key Account Manager
Employment Type: Permanent Job, Full Time