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Urgent Opening For Telesales / Customer Care Executive(tamil / Telugu)

1 - 2 YearsThane

Posted: 16 days ago

Job Description

Job Title : Tele-Caller / Customer Service Desk - Compulsory (Telugu , Tamil , English, Hindi Fluent)
Key Job Responsibilities :
Query resolution of walk-in customers
Liaison with different departments to address customer
queries and resolve the issues
Explore avenues for addressing Frequently asked
questions via customer care camps, knowledge sessions,Etc
Customer retention
Developing the existing relationships to generate
reference business
File Checking And Disbursal, Maintaining File, Docket And
Repayment Quality
Pre EMI cheque banking
LE Checking & Disbursal; maintaining file, docket and
repayment quality
Skills required

Clear Communication skills - employee should be giving
right information to customers, use positive language to
allay his/her apprehensions and assure him /her of best of
service and immediate resolution
 Knowledge of products
 Attentiveness and empathy
 Knack for numbers to process the customer requests
 Patience to hear out the customer query

Work Experience Requirement
1 to 3 years of customer facing experience in NBFC
Education Requirement --- Graduate

Salary: INR 1,50,000 - 2,50,000 P.A.
Industry: Banking / Financial Services / Broking
Functional Area: Sales, Retail, Business Development
Role Category: Institutional Sales
Role: Sales Executive/Officer
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

India Infoline Limited
IIFL Holdings Limited (NSE: IIFL, BSE: IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs. Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distribution, investment banking, institutional equities, realty services through its various subsidiaries. IIFL Holdings with a consolidated net-worth of Rs.28,248 million as at half-year ended September 30, 2015, has global presence with offices in London, New York, Houston, Geneva, Hong Kong, Dubai, Singapore and Mauritius. Our well-entrenched network of close to 2,500 business locations is spread over 850+ towns and cities in India.
View Contact Details+
Contact Details

Recruiter Name:Peter Fernandes

Contact Company:India Infoline Limited

Telephone:022-41035127

Address :IIFL House, Sun Infotech Park, Road No. 16V,, Plot No. B -23,, MIDC, Thane Industrial Area, Wagle Estate, Thane (W) - 400604