Greetings from IIFL Finance LTD
We are hiring Customer Care Executives for Gold Loan branches.
Kindly share your updated cv to firstname.lastname@example.org
Walk in Date: 15th January 2020
IIFL, Road no 16 V, Plot no. B-23, MIDC
Thane Industrial Area, Wagle Estate, Thane - 400604
Contact Person: Shradha Shambhavi
Key Responsibilities :-
- Attending Customer Walk Ins and addressing customer grievances w.r.t. Gold Loan process & various schemes available at IIFL.
- Verify customer's KYC & complete online registration.
- Ensure to adhere to standard operations procedure of organization and maintain all important registers at branch level
- Provide after sales service to existing customers and obtain references from them to increase customer base.
- Ensure to bring in New CUIDs ( New Customers) and maintain good relationship with existing customers for
- generating renewal & referral business.
- Participate in field-marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the proper
- catchment areas and generate leads for prospective customers.
- Ensuring to call customers as per CRM leads (Winback, Customer Referral & Leaders app fresh leads) and update in system.
- Ensuring strong follow up for interest collections to keep NPAs in control & thereby achieving higher revenue.
- Drive cross-selling of other financial products to existing customers.
Office Timings:- Monday to Saturday - 9.30 am to 6.30 pm
Dress Code:- Monday to Friday - Formal dress code & Saturday - Smart Causal
Salary: INR 2,00,000 - 2,50,000 PA.
Industry: Banking / Financial Services / Broking
Functional Area: Sales, Retail, Business Development
Role Category: Retail Sales
Role: Sales Executive/Officer
Employment Type: Full Time, Permanent